Terms and Conditions

Consultations

Booking

All consultations must be booked and paid for in advance and are subject to availability.

Same-day appointments are depend on availability.

All consultations must start and finish on time.

Any discounts, special offers or provided by Janie Mak are subject to availability and at her discretion.

Janie Mak reserves the right to amend the prices without prior notice. Prepaid appointments would not be affected.

Janie Mak reserves the right to amend the location of any in-person consultation and will provide as much notice as possible.

Janie Mak reserves the right to amend the platform provider of any online consultation and will provide as much notice as possible.

Payment

All consultations must be paid in full no later than five days before your appointment. (Non-payment will lead to cancellation).

Payments are via PayPal or BAC

All prices quoted are in UK Pounds Sterling (No other currencies accepted).

Via Cheque – Cheques are payable toJanie Mak. Please request the address at the time of booking. Janie will cancel your session immediately if the cheque bounces, and you will be required to pay any charges incurred.

Cancellation

To cancel your appointment without charge, you must give notice at least three days before. Janie will refund the total amount paid at her earliest convenience.

Cancellations received less than three days before the date will not be refunded.

Consultations via Zoom

Zoom consultations require that you have a good broadband connection. The video camera is not necessary for consultations. Occasionally turning the video/camera off can improve the signal and quality of the sound.

You will need to download the zoom application.

Wearing a headset with a microphone is recommended. Internet/mobile connections are not perfect, and the sound or video can occasionally break up or become garbled. Should this happen during a session, and the conversation becomes difficult to continue, Janie may bring the appointment to an end and reschedule. If you decide to proceed, you will accept the sound’s poor quality and the disruption. A rescheduled appointment for the remaining time (subject to availability) will be arranged if you agree to end.

Should the internet disconnect during consultation, Janie will wait a few minutes for you to reconnect; you can join the Zoom meeting again.

Janie will cancel the session if reconnection does not happen within a few minutes. Any refund or rebooking will be at her discretion. Please ensure you have a good broadband connection before booking the appointment.

Delays

Should you be delayed for a consultation, please notify Janie immediately by telephone or text.

Copyright

Janie has the copyright on all material on this website.